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Please review: Erie County Commissioner COVID-19 Isolation Order

COVID-19 Patient Care

Due to the rapidly changing Coronavirus (COVID-19) situation, we are constantly looking for new ways to deliver the care our patients that need in a safe way. We will continuously be updating this page with new information, so check back periodically, or contact your Primary Care Physician with any questions.

Safety Guidelines When visiting our Offices:

We have implemented the following guidelines to ensure our offices are as safe as possible, so we can continue to provide the care our patients need. Please follow these when in our offices, to help us all stay safe. We thank you for your understanding and cooperation!

  • Remain home and call your Primary Care Physician if you are sick.
  • Everyone must wear a face mask the entire time you are in our offices. This includes in waiting rooms, and exam rooms. If your provider needs you to remove your mask, you will be instructed to do so.
  • Utilize the hand sanitizer stations located near entrances, waiting areas and elevators.
  • Keep a safe space (6 feet) between yourself and others while waiting in line, sitting in our waiting areas and waiting for and riding the elevators.

New & expanded virtual care (telemedicine) options:

Video Visit: If you are unable to come into our offices, based on your appointment type, you may be able to convert your appointment to a video visit, available through MyBMGChart! Call your provider’s office to determine if this would be an option for you. Read our Video Visit FAQs here.

MyBMGChart E-Visit: If you are unable to come into our office for any reason, based on your appointment, you may be able to convert it to an E-Visit through MyBMGChart, our patient portal. Watch a tutorial video here to see how E-Visits work.

Learn more about our Telemedicine Offerings today!

Our Patient Care Process:

If you have an upcoming appointment scheduled, you will be contacted the day before your appointment to assess any possible symptoms, as well as other health conditions, risk factors or concerns to determine if coming into the office is a safe choice for you. If you are unable to come into the office for any reason, we will work with you to get you the care you need.

In order to ensure our patients are not going without care, we are also contacting every patient who has canceled an upcoming appointment to determine if alternative treatment methods are possible, or rescheduling appointments for future dates.

Changes to our Services:

For the safety of our staff and patients, the following changes have been made to our service lines. As a reminder, please call your Primary Care Physician if you have questions or concerns.

SameDay Care: For the safety of our staff and patients, SameDay Care is currently closed. If you are in need of SameDay Care, please contact your Primary Care Physician.

Blood Draw Centers:

Physical Therapy: Our Physical Therapy office is temporarily closed. If you are in need of PT services, please contact your Primary Care Physician.

Now Accepting New Patients Virtually:

If you are need of Primary Care Physician or Specialist, we are now accepting new patients virtually through Video Visits. To become a patient, view our full team of Primary Care Physicians and our Specialty Care services, and contact a physician you think would work best for you!

Not sure where to start? Call 716-630-2544 for more information, and we’ll direct you to a physician that meets your needs.

 

What to do if you’re experiencing symptoms:

Symptoms for the Coronavirus (COVID-19) include fever, cough and shortness of breath. If you are experiencing these symptoms you should:

  1. Remain home
  2. Limit contact with family members
  3. Call your Primary Care Physician or conduct an e-visit through MyBMGChart